Thank you for choosing SeppFlow. Since we build custom digital solutions, software, and automated workflows tailored to each client's specific business operations, our work is governed by the following Refund Policy.
All payments made for one-off design, custom programming, B2B sales automation setups, CRM configurations, and custom AI agents (voice/chat bots) are generally non-refundable once work has officially commenced. We allocate dedicated engineering time and resources to each project, which cannot be recovered.
For ongoing technical support, system tuning, lead-generation management, or server maintenance paid on a monthly retainer basis:
Although we maintain a strict non-refundable policy for custom work, your satisfaction is extremely important to us. If a system we forged does not meet the technical specifications agreed upon in our project proposal, we will work diligently to correct it at no additional cost to you, subject to the review terms outlined in our contract.
Please note that SeppFlow is not responsible for, nor can we refund, fees paid by you to third-party services used in your systems (e.g. ad spend on Meta/Google, subscription fees for Zoho/HubSpot CRM, server hosts, domain registrars, or API usage costs).
If you have any questions regarding our Refund Policy or want to discuss adjustments, please get in touch at:
Email: joseph@seppflow.com